Delivery and Refund Policy
Northern Suburbs Community Garden
Effective Date: 02/04/25
1. Order Submission and Processing
(a) All commercial orders must be submitted by 4:00pm on Tuesdays to be processed for the current week’s pickup or delivery.
(b) Orders submitted after this time will be processed for the following week.
2. Pickup and Delivery
(a) Orders will be available for pickup after 12:00pm on Thursdays at the Northern Suburbs Community Garden. Pickup is free of charge.
(b) If delivery is selected, orders will be delivered after 12:00pm on Thursdays within a 5km radius of the Northern Suburbs Community Garden.
(c) Please call ahead to confirm delivery availability.
3. Refunds and Cancellations
(a) Cancellations must be made before 9:00am Wednesday to receive a full refund.
(b) Orders cancelled after this deadline may not be eligible for a refund.
(c) If you receive an incorrect or damaged item, please contact us within 24 hours of pickup or delivery for a resolution.
(d) Refunds or replacements will be assessed on a case-by-case basis.
4. Contact Us
For any questions regarding orders, pickup, delivery, or refunds, please contact us at:
admin@nscctas.org.au
(03) 6326 5506
Thank you for supporting the Northern Suburbs Community Garden!
